Professional Online Inventory Business Training Course
Effective date: 5th November 2026
1. Introduction
Welcome to First Inventory.
These Terms & Conditions explain the arrangements governing your purchase of, enrolment in and use of the First Inventory Professional Online Inventory Business Training Course.
The training is provided by First Inventory Ltd (“First Inventory”, “we”, “us” or “our”).
Business details
- Legal business name: First Inventory Ltd trading as First Inventory
- Registered company number: 05917867
- Registered office address: 124 City Road, London EC1V 2NX
- Contact email: info@firstinventory.co.uk
- Website: https://inventorytraining.co.uk
Please read these Terms & Conditions carefully before purchasing or accessing our training.
By enrolling, you agree to these Terms & Conditions, subject to your statutory consumer rights.
2. About Our Training Course
The First Inventory Professional Online Inventory Business Training Course is designed to teach students how to start, operate and develop their own property inventory clerk business.
The course covers the practical skills involved in preparing professional property inventory reports, check-ins, midterm inspections and check-outs, together with business establishment, marketing, customer acquisition and ongoing business management.
The training is delivered online through the Thinkific learning platform.
Your enrolment includes:
- Access to the online training modules and associated learning materials.
- The First Inventory Client Acquisition System™.
- The First Inventory Report Inspection Blueprint.
- Unlimited ongoing help, support and mentoring, as described in Section 4.
The course may also refer to an optional Fully Branded Inventory Business Start-Up Package. Unless expressly included in the course offer at the time of purchase, this package is not included in the standard enrolment price and is subject to separate purchasing arrangements.
3. Course Access and Availability
3.1 Immediate access
Following successful payment and enrolment, you will receive access to all the online course modules and training materials.
Access is provided through your personal Thinkific student account.
3.2 Unlimited ongoing access
Your enrolment includes Unlimited Ongoing Access to Your Training Course, with no fixed expiry date.
You may revisit the training modules and course materials as often as you wish while the course remains available.
Access will continue for as long as First Inventory operates and makes the training course available, subject to these Terms & Conditions and your statutory consumer rights.
3.3 Changes to the training
We may update course materials to reflect developments in legislation, professional practice, technology and the property rental market.
We will take reasonable steps to ensure that any changes do not materially reduce the training or benefits purchased by existing students.
3.4 Platform availability
We aim to maintain reliable access to the training. However, temporary interruptions may occasionally occur because of maintenance, technical issues or circumstances beyond our reasonable control.
We will take reasonable steps to resolve interruptions within our control.
Nothing in this section limits your legal rights if we fail to provide the digital content or services required under your contract.
4. Unlimited Ongoing Help, Support and Mentoring
One of the principal benefits of enrolling with First Inventory is access to our ongoing help, support and mentoring service.
This is designed to assist students during their training and as they establish and operate their own property inventory clerk businesses.
4.1 What’s included
Students may contact First Inventory for guidance relating to the training and the practical operation of their inventory business.
Support may include help with report preparation, inspections, customer acquisition, business procedures and other subjects covered by the training.
4.2 Support availability
Help, support and mentoring are available:
Seven days a week, between 8:00 am and 8:00 pm (UK time).
Support is provided by telephone and email.
These are contact hours, not a guarantee of an immediate response. We aim to respond within a reasonable time, taking account of the nature of the enquiry and staff availability.
4.3 Duration of support
Unlimited ongoing help, support and mentoring are included in the course purchase price, with no additional ongoing membership or subscription charge.
Support remains available for as long as First Inventory continues to operate its training and support business.
There is no fixed expiry date during that period.
The word “unlimited” means there is no predetermined numerical limit on reasonable course-related support enquiries. It does not mean that staff are continuously available, that immediate responses are guaranteed, or that First Inventory will undertake work on a student’s behalf.
4.4 Professional advice
Our mentoring provides training and practical business guidance.
It does not replace independent legal, tax, accounting, insurance or other regulated professional advice where such advice is required.
5. Course Fees and Payment
5.1 One-off payment
The course is sold for a single purchase price, displayed at checkout before payment.
There is no compulsory monthly subscription or recurring course membership fee.
5.2 Payment processing
Payments are processed through Thinkific Payments and the payment methods made available at checkout.
Enrolment is normally confirmed once payment has been successfully authorised and processed.
5.3 Klarna and Clearpay
Eligible customers may be offered the option to pay using Klarna or Clearpay, subject to availability.
These services allow customers to arrange payment with the relevant provider under separate terms.
First Inventory does not itself provide credit or operate an instalment repayment plan.
Customers choosing Klarna or Clearpay are responsible for reviewing and complying with their provider’s terms, eligibility requirements and repayment obligations.
Availability of these payment methods is not guaranteed.
5.4 Prices and taxes
The total price, including any applicable VAT or other mandatory charges, will be displayed before the customer confirms their purchase.
5.5 Refunds involving payment providers
Where a refund is due, it will normally be processed through the original payment method.
For purchases made using Klarna or Clearpay, the provider may adjust or cancel the customer’s outstanding repayment obligations according to its procedures.
Your statutory rights against First Inventory are not reduced by your choice of payment provider.
6. Cancellation and Refunds
6.1 Your statutory rights
UK consumer law provides cancellation rights for many online purchases.
The rules depend on whether the purchase concerns digital content, services or a combination of both.
Our training includes online digital content together with continuing support and mentoring services.
Nothing in these Terms & Conditions excludes or restricts your statutory consumer rights.
6.2 Digital training content
Customers ordinarily have a 14-day cancellation period for online purchases of digital content.
Where a customer expressly consents to the digital content being supplied immediately during that period, acknowledges that the statutory cancellation right for that digital content will be lost when supply begins, and receives the legally required confirmation, that cancellation right may be lost once supply begins.
First Inventory will only rely on this exception where all applicable legal requirements have been satisfied.
Merely accessing the course, or agreeing to these general Terms & Conditions, will not be treated as a substitute for any separate consent or acknowledgement required by law.
6.3 Ongoing mentoring and support services
The course purchase also includes ongoing help, support and mentoring.
Any statutory cancellation rights relating to those services will be assessed under the applicable rules for service contracts and mixed contracts.
Where a customer requests that services begin during the statutory cancellation period, the applicable legal requirements must be met.
If the customer validly cancels after services have begun, any amount payable for services already provided will be determined in accordance with consumer law.
6.4 How to request cancellation
To request cancellation or discuss a refund, please contact:
Email: info@firstinventory.co.uk
Please provide your name, enrolment email address, purchase date and a brief explanation of your request.
We will review the request promptly and explain the applicable rights and next steps.
Where a statutory cancellation right remains available, customers may exercise it by making a clear statement of their decision to cancel. They do not have to provide a reason.
6.5 Faulty or misdescribed training
If digital content is faulty, does not match its description or otherwise fails to meet the requirements of the Consumer Rights Act 2015, you may be entitled to repair, replacement, a price reduction or another applicable legal remedy.
If a service is not provided with reasonable care and skill or does not meet applicable contractual requirements, you may also have statutory remedies.
We will not refuse a remedy to which you are legally entitled merely because you have accessed the training.
6.6 Refund processing
Where a refund is legally due, it will be processed without undue delay and within the time required by applicable law.
We will not impose a refund fee where prohibited by law.
7. Student Accounts and Course Security
Each student must create their own personal account to access the training.
You agree to provide accurate registration information and to keep your login details secure.
Your enrolment is intended for your personal use.
You must not share your login details, permit unauthorised access to your account or resell access to the course.
If you believe your account has been accessed without permission, please contact us promptly.
We may take reasonable steps to investigate suspected misuse and protect our course and other students.
Any restriction or suspension of access will be proportionate and subject to your statutory rights.
8. Copyright and Intellectual Property
The course materials, videos, written lessons, graphics, training systems, downloadable resources and other original content are owned by First Inventory or used with appropriate permission.
They are protected by applicable intellectual property laws.
Your enrolment provides a personal, non-exclusive, non-transferable right to access and use the training materials for your own learning and business development.
You may apply the skills, methods and knowledge learned through the course in operating your own inventory business.
However, without our prior written permission, you must not:
- Reproduce, distribute, resell or commercially publish the training materials.
- Share course videos, lessons or downloadable resources with non-enrolled individuals.
- Upload substantial parts of the course to public websites or other training platforms.
- Present First Inventory’s proprietary training materials as your own training product.
- Use our trademarks, logos or branding in a way that suggests an unauthorised association with First Inventory.
These restrictions do not prevent any use permitted by law or expressly authorised in the relevant training materials.
9. Student Responsibilities
Students are responsible for completing the training and applying the knowledge appropriately.
You agree to use the course and support services respectfully and lawfully.
You are responsible for ensuring that your own business complies with applicable legislation and professional requirements, including any relevant insurance, tax, data protection and property-related obligations.
You must exercise your own professional judgement when undertaking inventory inspections and producing reports.
10. Business Results and Earnings
First Inventory provides training, practical guidance and business development resources intended to help students establish and grow an inventory clerk business.
However, business performance depends on factors including individual effort, experience, local demand, competition, pricing, customer relationships and wider market conditions.
We do not guarantee that students will secure customers, achieve a particular income, recover their course fees or establish a profitable business.
Any earnings figures, examples, testimonials or case studies used in our marketing are illustrative and must not be interpreted as guaranteed or typical results unless expressly stated and supported.
11. Accuracy of Course Information
We take reasonable care to ensure that our training materials are accurate and useful.
Property legislation, industry practices, software and business requirements can change.
We may revise course materials to reflect relevant developments.
Students should check current legal and regulatory requirements before relying on information for a particular professional or business decision.
Nothing in this section reduces our obligation to provide digital content and services that meet applicable legal standards.
12. Third-Party Services and Software
The training may refer to external websites, software providers, inventory applications, professional advisers or other third-party services.
These references are provided for educational and practical purposes.
Unless expressly stated, third-party products and services are not included in the course purchase price.
Students are responsible for reviewing the terms, pricing and suitability of any third-party products or services they choose to use.
First Inventory is not responsible for the independent acts or omissions of third parties, except where the law provides otherwise.
13. Optional Business Start-Up Package
First Inventory may offer a separate Fully Branded Inventory Business Start-Up Package containing business resources, branding, equipment or other specified items.
This package is optional unless expressly included in a particular course offer.
Its contents, price, delivery arrangements and any applicable cancellation or return rights will be explained separately before purchase.
The purchase of the training course does not automatically include the optional package.
14. Privacy and Personal Information
We collect and process personal information in connection with course enquiries, purchases, enrolment, student accounts, support and the operation of our business.
Details of how personal information is used, stored and protected are explained in our separate Privacy Policy.
We may use service providers, including Thinkific and payment providers, where necessary to deliver the training and process payments.
Marketing communications will be handled in accordance with applicable data protection and electronic marketing laws.
15. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our business, services or legal obligations.
The terms applicable to a purchase will generally be those provided when the customer enters into the contract, unless a later change is lawfully agreed or otherwise permitted.
We will not use changes to these Terms & Conditions to remove rights or materially reduce benefits already purchased without a lawful basis.
Where appropriate, we will notify affected students of significant changes.
16. Discontinuation of the Course or Business
Our intention is to provide continuing access to the training and ongoing support for as long as First Inventory operates and makes those services available.
If we decide to discontinue the course, support service or business, we will aim to provide reasonable advance notice wherever practicable.
We will explain any available arrangements for existing students and assess any refund or other remedy required by law.
The absence of a fixed expiry date does not remove our obligations to customers where a promised service or benefit is discontinued.
17. Liability
Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Nothing excludes or restricts your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
We are responsible for losses caused by our breach of contract or failure to use reasonable care and skill where those losses are reasonably foreseeable.
We do not guarantee any particular commercial outcome from your use of the training.
We are not responsible for business decisions made independently by students, except to the extent that liability arises under applicable law.
18. Complaints and Contact Information
We want every student to have a positive experience with First Inventory.
If you have a question, concern or complaint about the training, your account, support or a payment, please contact us.
First Inventory Ltd
Email: info@firstinventory.co.uk
Telephone: 0800 644 2860
Postal address: 124 City Road, London EC1V 2NX
We will investigate complaints fairly and aim to respond within a reasonable time.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in other parts of the United Kingdom.
Customers retain any mandatory rights to bring proceedings in the courts of their home UK jurisdiction where applicable.
20. Acceptance of Terms
Before completing enrolment, customers will be given the opportunity to review these Terms & Conditions.
Where required, we will obtain separate consent and acknowledgement for immediate digital delivery and provide the appropriate contractual confirmation.
By purchasing the course, you enter into a contract with First Inventory on the applicable terms, without prejudice to your statutory rights.
End of Terms & Conditions
Last updated: 5th November 2026